How it works
Tour
We will contact you regarding a viewing appointment.
We will review your documents
After a successful viewing, we will review your documents and decide on how to proceed.
Contract conclusion
If you are interested, we will conclude the rental agreement.
Video Our help videos
Here, in about 1 minute, we will explain how the enquiry process works.
How long the application takes
Enquiry sent
You have applied for a flat or created a search request.
- Your details will be saved in the system.
- You will receive an e-mail confirmation.
Tip: Please do not make a new enquiry - your order will remain active.
Testing & allocation
The letting department will check whether your details match a vacant flat.
- If there are any matches, you will be contacted.
- Haven't heard anything yet? No problem - your application will remain in the system.
Important notes
- You will receive email updates at each stage of the process.
- The time estimates are based on average processing times and may vary depending on the volume of applications.
- Submitting multiple enquiries for one flat will not increase your chances.
Contact us Any questions?
Our NEULAND Service Centre is available to answer any questions that are not covered in our FAQ.
Contact us
