What drives us
Our mission statement is more than just a document. It describes what NEULAND stands for, the values that guide us and how we take responsibility. For you as tenants, for our partners and for the people of Wolfsburg. Here you can find out what makes us special and how we work.
Six values shape our daily work
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openness
communicate transparently. You should be able to understand why we act the way we do. Openness creates trust and makes cooperation possible.
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fairness
We are fair and committed in everything we do. Towards tenants, business partners and within the team. For us, fairness means keeping promises and balancing interests.
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trust
We treat each other with trust and partnership. Trust is built through reliability, open communication and respectful behaviour. We work on this every day.
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respect
We respect all colleagues and customers, with their strengths and weaknesses. We see differences as an enrichment, not an obstacle. Respect is the basis for good coexistence in our neighbourhoods.
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Honesty and understanding
We encourage communication, listen, are understanding, honest and open to criticism. Honesty also means admitting mistakes and working together to find solutions. This makes us human and credible.
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helpfulness
We are helpful by addressing the concerns of others. Whether it's a repair, a question about billing or a neighbourhood issue: we take care of it.
How we work as a team
Every colleague contributes to NEULAND's success. We see ourselves as a team in which everyone contributes and takes responsibility together. We value openness and honesty in our dealings with one another. We represent NEULAND to the outside world and thus shape how the company is perceived. We make solution-oriented decisions and pass on information in a targeted manner. A positive attitude and a willingness to accept criticism are part of this. In this way, we create a working environment in which good work is possible. And in the end, our tenants and partners notice this too.
Our work with customers and partners
We develop solutions for our customers that are tailored to their situations. We focus on new ideas, reliability and the desire to achieve good results. We understand service to mean active listening. We don't just want to fulfil what is expected of us, we want to exceed those expectations wherever possible. This applies to tenants as well as business partners and within the team itself.